OTHER SERVICES AVAILABLE AT CLIENT'S EXPENSE:

• Door to door luggage: pick up and delivery of luggage and belongings from customer's home and the train. Ask for information and conditions. Available at national level only.
• Laundry service.
• Bar service.

LIFE ON BOARD:

For the duration of the journey, the train Al Andalus will become your living room, your means of transportation, your socialising place, your bar, your bedroom: a hotel on wheels in which you sleep and wake up in a different place every day. The landscape passing by the window of your suite or the lounge where you are having a coffee is never the same. That simple fact makes the trip itself unique and unlike any other experience. 

To ensure passengers a good night’s rest, the train will remain parked at a station at night. The train lounges are especially designed for relaxation and unfettered enjoyment of the evocative ambience, also offering the chance of sharing the company of fellow travellers. Many friendships have been formed over a drink onboard Al Andalus. 

After dinner, an evening of entertainment. Every night is party night, with various live performances throughout the trip. Given the length of the train, these will not affect those who prefer retiring earlier to the privacy of their suite. You can also choose to have a quiet drink on one of the other saloon cars, or go for a stroll in whichever town we are spending the night. The train will remain parked at the station until the next morning. 

In general, comfortable clothing and shoes are recommended for the daytime when we will be out and about on our excursions, while at night you can opt for more formal attire, although no particular dress code is required at any time.

CANCELLATION AND CHANGES BY THE CUSTOMER:

1. Cancellations

The client may cancel, at any time, the services requested, making the appropriate cancellation via email and being entitled to a refund of the amounts paid in excess of the following penalties, which must be paid.

• In any case: 15% of the retail price of the contracted product.
• When the cancellation is communicated between 30 and 15 days prior to the start date of the trip: 25% of the PVP.
• When the cancellation is communicated between 14 and 5 days before: 50% of the PVP.
• When the cancellation is communicated between the 4th day and the 1st day prior to the trip: 80% of the PVP.
• When communicated with less than 24 hours or when not communicated (No-show): 100% of the PVP.

The cancellation penalty will be applied from the moment the reservation is made.

When a client who has already paid the "registration fee and reservation guarantee" amounts cancels his trip, the penalties established in this section will be deducted before proceeding to the refund of such amounts.

In those cases in which the client has not expressly communicated its cancellation and has not complied, in due time, with the payments of the established amounts, the penalties indicated above may be applied and claimed from the client according to the percentages established in this section, which must be paid within a maximum period of thirty (30) days from the date of the requirement.

2. Changes

All changes must be communicated in writing.

a) Changes in the date of the trip:

• Changes are admitted free of charge, communicated more than 120 days in advance.
• Communicated between 120 and 31 days in advance: 15% compensation.
• Changes in the date of the trip are not allowed less than 31 days before the departure date of the trip.

b) Changes in the identity of passengers:

• Changes in the identity of one of the two passengers traveling in double occupancy are permitted up to 5 days prior to the date of departure of the trip.
• Changes in the identity of the two passengers traveling in double occupancy or the passenger traveling in single occupancy are not permitted. Such changes will be considered cancellations.

INFORMATION FOR THE JOURNEY:

DOCUMENTATION:

All travellers must have documents confirming their identity. For foreigners, the documentation required for travelling by train is the same as that required to enter Spain from the country of origin. Spanish citizens may use their national ID cards or passports.

MONEY:

The legal currency in Spain is the Euros. There is no obligation to tip.

MEDICINES AND HEALTHCARE:

In Spain, medicines are purchased at pharmacies. Travellers from EU countries or states that have agreements in place with Spain, will benefit from the same pharmaceutical benefits as Spanish citizens. All trains have a first aid kit onboard, and the crew has been trained to use it. Furthermore, we are in continuous contact with health centres located along the different routes, in the case a traveller needs special medical attention.

VACCINES:

No vaccination is necessary in Spain; nevertheless, as anywhere in the world, it is advisable to have had a recent tetanus jab and have undertaken the official immunisation vaccines.

TOBACCO:

Smoking is prohibited in Spain in all enclosed public spaces (including public vehicles and public transport). Therefore, while on board, according to the current legislation travellers must refrain from smoking. However, each train journey stretch do not exceed 3-4 hours.

SECURITY:

Overall, Spain is one of the safest countries in Europe for tourists. Our trains have a security service and a safe on board, in addition to security surveillance at all stations along the way.

COMMUNICATIONS:

The Al Andalus has WiFi Internet and a computer in their social carriages so travellers can access the Internet, check email, etc. All cabins in the El Transcantabrico Clásico and El Transcantábrico Gran Lujo also feature WiFi connection (subject to coverage).
If you want to call abroad from Spain you must dial 00 followed by the country code and telephone number. If you wish to call a number in Spain from abroad, dial +34 (the country code for Spain) and then the 9-digit telephone number.
We recommend that foreign travellers wishing to use their mobile phones contact their operator to activate the international roaming service and enquire about costs.

TRAVEL INSURANCE:

Travellers on the Luxury Tourist Trains are only covered by the Compulsory Passenger Insurance (SOV in Spanish). Therefore it is advisable to take out specific travel insurance to cover cancellation, off-board accidents, illness or similar incidents, as recommended by your travel agent or insurer.

ACCESSIBILITY:

Although all our Luxury Tourist Trains are refurbished and equipped with the latest technology, they are still vintage pieces; their interiors are laid out in a way that makes it impossible to move around on wheelchairs or walkers.
Nevertheless travel would be possible for a person with reduced mobility who is reasonably self-sufficient or travelling together with another passenger, and who only requires the support of a wheelchair once off the train. In this case, if so desired and giving reasonable notice when booking, a wheelchair can be made available to the client. It is however important that such persons do not travel unassisted, and that their travel companion is available to help on and off the train, pushing the wheelchair etc, as there is no dedicated staff available for this purpose.

MINORS:

When travelling with a child, a supplement or set price depending on the chosen train, will be charged. The cabins in Al Andalus’ Superior Suites offers enough space for parents to place their own travel cot or to have an extra bed.

PETS:

No pets are allowed, other than guide dogs accompanying their owner.

POWER SUPPLY:

The power supply in Spain is 230V 50Hz, with Type F round 2-prong plug outlets.

THE CREW:

The crew consists of a team of professionals trained and ready to provide a perfect and personalised attention in different languages.
The team is led by the Trip Supervisor, who is responsible for bringing this rail cruise safely into port. This person can count on the help of all the other crew: the driver, guide, head waiter, cooks and waiters, music and entertainment organiser, maintenance personnel, bus driver and security staff, who will all make sure that passengers have nothing to do other than enjoy their journey.
The Trip Supervisor and the guide will become inseparable companions of the group, accompanying travellers throughout the journey and offering whatever information and advice they may need. The varied entertainment schedule onboard, in turn, will ensure an engaging and enjoyable time, encouraging the active participation of passengers.
All our crew, in coordination with the Trip Supervisor, are available for travellers 24/7, ensuring the same high level of quality and personal attention inside and outside the train.